Collections Operator

Description

Job Summary: We are seeking a Collections Operator to join our team, performing collections and negotiations with a focus on recovering amounts due and delivering excellent customer service. Key Highlights: 1. Opportunity for dedicated professionals with negotiation skills. 2. Work environment that values effort and offers growth opportunities. 3. Focus on recovering active and overdue accounts using advanced techniques. **Available Positions: Collections Operator** We are looking for dedicated professionals with collections experience to join our team. If you possess strong negotiation skills and seek an environment that values your contributions, this is the ideal opportunity for you. **Functions and Responsibilities:** - Conduct collections for active and overdue accounts, applying advanced negotiation and persuasion techniques. - Interact with customers via telephone, email, and, when necessary, in person. - Record all interactions and collection outcomes in designated systems. - Identify and resolve collection issues, ensuring recovery targets are met. - Maintain constant communication with support teams to ensure optimal customer service. - Prepare detailed reports on collection progress and propose improvement suggestions. **Requirements:** - Prior experience in collections or related fields is required. - Strong verbal and written communication skills. - Ability to work under pressure and meet performance targets. - Knowledge of negotiation techniques and conflict resolution. - Flexibility to work rotating shifts, including weekends and holidays, as needed. **Benefits:** - Competitive salary. - Participation in professional development programs. - Dynamic and collaborative work environment. If you identify with the profile described and are ready to join a team committed to excellence in collections, this is your chance to become part of a team that values serious, dedicated work. Join an environment that recognizes your potential and provides professional growth opportunities. Salary: R$ 1.522,28 + Transportation Allowance (VT) + Meal Allowance (VR) (R$ 11.59) Morning shift: Monday to Saturday, 8:00 AM to 2:20 PM Afternoon shift: Monday to Friday, 2:40 PM to 9:00 PM; Saturdays, 8:00 AM to 2:20 PM Location: São Caetano do Sul - SP We look forward to receiving your resume for evaluation. Minimum Education: High School Diploma (Secondary Education) * Partnership with Fisk (English) * Partnership with Sesc * Partnerships with Anhanguera and São Judas universities * Childcare Assistance * Career Development Plan * Totalpass