Collections Assistant

Description

Job Summary: Handle active and reactive customer service, negotiate debts, and monitor agreements to recover credit. Key Highlights: 1. Customer service and debt negotiation 2. Agreement monitoring and credit recovery 3. Support in resolving complex cases Main Responsibilities: * Provide receptive and proactive customer service via phone calls, e\-mails, and WhatsApp, following established procedures, negotiating portfolio debts to meet targets; * Search for and locate customers in systems, updating records and logging negotiation details; * Send agreement proposals, track responses, request payment slips, and formalize negotiated agreements; * Monitor agreement compliance throughout the agreed term, reminding customers of due dates to prevent defaults; * Provide detailed information and clarify doubts, evaluating each case for effective debt resolution; * Log all interactions in internal and external systems; * Escalate more complex cases or those requiring higher-level decisions to the supervisor, supporting credit recovery. Compensation: R$1\.670,00 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal allowance * Transportation allowance Education: * Completed high school (Mandatory) Experience: * Public-facing customer service (Mandatory) * Collections (Mandatory) Work Location: On-site