Collections Assistant

Description

Job Summary: The Collections Assistant supports the collections process for delinquent customers by making contact, negotiating payments, and monitoring agreements ethically and efficiently. Key Highlights: 1. Negotiating debts with delinquent customers 2. Collaborating in teams for credit recovery 3. Ethical and courteous customer service The Collections Assistant supports the collections process for delinquent customers by making telephone contact, negotiating debts, issuing payment slips, and monitoring agreed-upon payment plans. Works as part of a team under supervision to recover credit ethically and efficiently. * Make telephone contact with delinquent customers to negotiate debt repayment * Issue payment slips and monitor payment of agreed-upon plans * Record information and update systems with negotiation data * Assist in preparing reports on delinquency and team performance * Comply with company policies and procedures * Maintain ethical conduct and courtesy in customer interactions * Collaborate within a team under supervision to achieve credit recovery targets * Participate in training and development programs to enhance skills