Collections Assistant

Description

Job Summary: The Collections Assistant contacts clients to resolve financial issues, manages contract records, and updates customer registrations, following standard procedures. Key Responsibilities: 1. Resolve financial issues and renegotiate debts with clients. 2. Manage contract records and update customer registrations. 3. Participate in technical and behavioral training sessions. The Collections Assistant will establish contact with clients to resolve financial issues, manage contract records, and update customer registrations, following the company's Standard Operating Procedure manual. **Salary:** R$ 1\.800,00 \+ variable bonus **Working Days:** Monday to Friday, from 8:00 AM to 6:00 PM, with a lunch break from 12:00 PM to 1:00 PM **Responsibilities:** Contact delinquent clients to schedule meetings for debt renegotiation, in accordance with internal company policies Identify delinquent clients based on data available in the computerized system; Send correspondence inviting clients who discontinued treatment to return; Send collection letters to delinquent clients; Participate in technical and/or behavioral training sessions organized by the company.