Collections Agent

Description

Job Summary: We are seeking a proactive and organized professional to work in collections, debt negotiation, and financial process management, contributing to the improvement of payment compliance. Key Highlights: 1. Development opportunities in a collaborative environment 2. Focus on debt recovery and combating delinquency 3. Negotiation and customer relationship management At INTERLIG, we believe every employee is part of a greater mission: delivering high-quality solutions with excellence and attention to detail. We are continuously growing and looking for committed, organized individuals who enjoy teamwork to join our team. If you are proactive, embrace challenges, and wish to build your career in a collaborative environment with development opportunities, this position is for you! **Behavioral Profile:** Negotiation skills Proactive Interpersonal relationship skills Logical reasoning Ability to identify optimal timing and apply the appropriate approach for each type of customer; Creativity in discovering the best way to help customers fully settle their debts Knowledge of banking, notarial, and collections processes Objectives: Recover debts, combat delinquency, prevent larger financial losses for the company, Propose solutions to assist those needing to restore their financial compliance. * Experience in this field is a plus; **Education / Qualifications** Completed high school education Technical courses in credit and collections or degrees in administration, accounting, or related fields are a plus. Proficiency in Microsoft Office Suite **Main Responsibilities:** Collect from individuals and legal entities Analyze receivables Update customer records Issue payment slips (boletos) Clear and settle receivables Prepare collection reports Calculate interest and other financial charges Negotiate debt settlement with customers Clarify questions from customers and sales staff