COLLECTION ASSISTANT

Description

Job Summary: We are seeking a Collection Assistant to negotiate debts, inform debt terms, and record agreements, maintaining ethics and professionalism. Key Highlights: 1. Consultative customer service and negotiation 2. Professional development within a committed team 3. An environment that values trust and respect We are a company specialized in advising negotiations with financial institutions, helping individuals reorganize their financial lives with ethics, transparency, and humanized service. Our purpose is to transform lives through personalized solutions and close, consultative relationships with each client. We operate with a focus on trust, respect, and professionalism, valuing committed, organized employees who wish to grow alongside our team. We are looking for a **Collection Assistant** to join our team! If you are organized, communicative, and enjoy working in customer service and negotiations, this opportunity may be for you. **Your daily responsibilities will include:** * Making outbound calls to customers with outstanding debts; * Informing customers about amounts, deadlines, and debt terms; * Negotiating payment methods (installments, discounts, and agreements); * Recording information and agreements in the system; * Guiding customers on available payment methods and potential consequences of non-payment; * Maintaining an ethical, respectful, and professional attitude, even in conflict situations. **What we seek:** * Prior experience in customer service; * Strong verbal and written communication skills; * Completed high school education; * Basic computer skills (Microsoft Office); * Experience in collections is a plus. **Preferred qualities:** * Determination and focus on results; * Ability to work with targets; * Proactivity and sense of responsibility; * Strong communication and argumentation skills; * Resilient profile to handle objections and challenging situations; * Organizational skills for tracking negotiations and system entries; * Ability to maintain ethical and professional conduct in all interactions; * Empathy and respect when engaging with customers; * Willingness to learn and develop professionally. **What we offer:** * Fixed salary: R$ 1.900,93; * Seasonal performance bonuses; * Meal allowance: R$ 22.00 per workday (approximately R$ 550.00 per month); * Transportation allowance; * CLT employment contract (permanent). **Working hours:** Monday to Friday: 8:00 AM to 6:00 PM (with a 1 hour and 12 minute lunch break). If you seek stability, learning, and growth opportunities, **apply now and join our team!** Employment type: Permanent CLT Compensation: R$1.900,93 – R$2.100,00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Are you available to work onsite in the city center? * Are you available to start immediately? Education: * High school diploma (Mandatory) Experience: * Customer service (Mandatory) * Collections (Mandatory) Work location: Onsite