Collection Assistant

Description

Job Summary: Responsible for executing operational collection activities, including issuing invoices, customer service, negotiation, and credit recovery, with a focus on targets and key performance indicators. Key Highlights: 1. Focus on credit recovery and achievement of targets. 2. Negotiation and customer service for value recovery. 3. Recording and updating information in collection systems. **WE BELIEVE IN CHANGE—ESPECIALLY IN LIVES.** Since our founding in 2010, we have believed in the potential to build stories together with our customers; to become part of their lives, we went further: establishing a commitment to quality and remarkable developments—our purpose is **to deliver more for less in the real estate market**. With over 50 completed projects, we can say our mission grows every day—we will achieve much greater results, guided by empathy, transparency, and good faith. We are proud of this journey, yet we are only just beginning—and you can be part of it. Here, we believe in people and meritocracy in everything we do; we never compromise on simplicity and empathy in our relationships, and **being happy** matters most to us. If these values resonate with you, take a look at the job openings listed below! **Responsibilities and Duties** Responsible for executing operational activities within the Collection Department, including issuing and sending invoices, customer service and negotiation, collection of overdue receivables, monitoring and controlling payments—ensuring adherence to deadlines and effectiveness in credit recovery. Conduct collection and negotiation activities per the company’s internal policy, aiming for credit recovery through proactive and responsive contact via telephone and WhatsApp; Implement credit recovery strategies for outstanding balances, including balance negotiation, formalization of agreements, installment plans, invoice issuance, and updating of registration data; Conduct customer location research and verification of data for delinquent customers; Record and update all interactions in collection systems (JUNIX, SIENGE, or other platforms adopted by the company), ensuring full traceability of information; Maintain focus on achieving established credit recovery targets and departmental performance indicators. **Requirements and Qualifications** Experience in collections **Additional Information** Currently pursuing a bachelor’s degree. Proficiency in Microsoft Office suite We acquire land, develop products, obtain approvals, construct, and sell through an integrated sales operation. We also manage all relationships with partners, neighbors, customers, and provide technical assistance to property owners and residents. Since our founding in 2010, we have believed in the potential to build stories together with our customers; to become part of their lives, we went further: establishing a commitment to quality and efficient developments. **WE BELIEVE IN CHANGE—ESPECIALLY IN LIVES.**