Job Summary: Professional responsible for customer service and debt negotiation, including calculation of interest and penalties, providing financial guidance, and resolving academic issues. Key Highlights: 1. Customer service and debt negotiation 2. Financial guidance and resolution of academic issues 3. Contribution to reducing delinquency **Description and Responsibilities:** **Schedule:** Monday to Friday, 09:00 to 19:00 **Level:** Professional **Employment Type:** Permanent – CLT **Our vacancies are open to people with disabilities.** * Contact customers via SMS, WhatsApp, email, and telephone; * Conduct customer service and debt negotiations, including calculation of interest and penalties where applicable; * Provide financial guidance to customers upon request; * Contribute to reducing delinquency and maintaining a cordial and efficient relationship with customers. * Resolve academic issues, classroom reassignments, generation of academic fees, and course cancellations. * Hybrid position * Temporary Position (Maternity Leave Coverage) * Location: Asa Norte - DF **Requirements:** * Completed high school or currently pursuing higher education (Administration, Accounting, Economics, or related fields) * Proficiency in Microsoft Office Suite * Experience in customer relationship management and negotiations; * Experience in credit recovery. **Preferred Qualifications:** * Analytical mindset; * Strong written and verbal communication skills; * Logical reasoning; **Benefits:** Home-office allowance, Health insurance, Internal benefits, Commissions, Meal voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
