Description
We are looking for a Collection Agent to manage client relationships, negotiate outstanding debts, and offer ethical, courteous, and efficient payment solutions.
**Behavioral profile:**
* Negotiation skills;
* Proactive;
* Interpersonal relationship skills;
* Logical reasoning;
* Ability to seek solutions that facilitate debt regularization;
* Knowledge of banking, notarial, and collection processes;
**Requirements:**
* Completed high school education (a university degree in administration, accounting, or related fields is a plus);
* Proficiency in Microsoft Office Suite;
* Strong verbal and written communication skills;
* Aptitude for negotiation;
* Basic computer literacy;
**Desired competencies:**
* Persuasion and empathy;
* Emotional control;
* Results-oriented mindset;
* Conflict resolution ability;
* Teamwork.