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Job Summary: We are seeking a professional with strong communication skills to work on credit recovery, identifying situations and proposing solutions to ensure customer satisfaction. Key Highlights: 1. Dynamic and collaborative environment with purpose and ethics 2. Strong communication skills for negotiation 3. Focus on customer satisfaction and problem resolution We are an education-driven transformation company, operating in the market for 6 years, continuously pursuing improvements and growth while promoting achievements and customer satisfaction. We operate in a dynamic and collaborative environment guided by purpose and ethics. For this role, we seek a candidate with strong communication skills to clearly convey information to those responsible for payment. Ability to identify challenging situations to understand the customer's position and offer payment terms aligned with their reality. **Responsibilities** * Make calls to delinquent customers * Provide accurate information * Relay customer feedback to the supervisor * Address complaints and resolve issues aiming for customer satisfaction * Ensure customer issues are resolved promptly * Record agreements and/or payment commitments * Update internal spreadsheets **Additional Information:** * Unimed Health Insurance Plan * Uniodonto Dental Insurance Plan * Meal Allowance: BRL 150.00 per month * Access to Total Pass * Flexible working hours * Birthday Day Off * Corporate education platform for employees * Bonus programs Employment Type: Permanent CLT Salary: Starting from BRL 1.699,04 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance
