Call Center

Description

Job Summary: We are seeking a dedicated Call Center Agent to deliver exceptional service, schedule appointments, and ensure a positive experience for patients. Key Highlights: 1. Opportunities for growth and professional development 2. Focus on delivering exceptional customer service 3. Dynamic and fast-paced environment **Description and Responsibilities:** **Schedule:** 1 PM to 7 PM, Monday through Saturday. **Level:** Operational **Employment Type:** Full-time – CLT Job Description: We are looking for a dedicated and friendly professional to join our team as a Call Center Agent. The ideal candidate will be responsible for delivering exceptional customer service, scheduling appointments, answering questions about our services, and ensuring a positive experience for all our patients Benefits: Competitive market-based salary. Health insurance after one year. Meal allowance. Transportation allowance. Birthday leave. Opportunities for growth and professional development within a growing organization. **Requirements:** **Mandatory Requirements:** * Completed high school education. * Prior experience in customer service or call center roles. * Active listening and empathy. * Adaptability and teamwork skills. * Excellent verbal and written communication skills — Assertive Communication. * Ability to work in a dynamic and fast-paced environment. * Basic computer knowledge and typing proficiency. * Availability to work flexible hours, including weekends, as required. * Residence in Brasília or nearby region. **Preferred Requirements:** * Previous experience in healthcare settings or medical clinics. * Basic knowledge of otorhinolaryngology or related medical fields. * Fluency in more than one language, especially English or Spanish. * Certification in customer service or related training. * Ability to handle stressful situations and demanding patients calmly and empathetically. **Benefits:** Medical assistance, Dental assistance, Meal allowance, Transportation allowance