Job Summary: The Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and proactively and empathetically resolving issues. Key Highlights: 1. Multichannel customer service: in-person, telephone, and email 2. Efficient resolution of problems and conflicts 3. Participation in training programs for continuous improvement The Customer Service Representative role involves providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. * Serve customers in-person, via telephone, or via e\-mail, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service * Adhere to company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace * **Full availability to cover absences/vacations at branches in nearby cities;**
João Silva
Indeed · HR
João Silva
Indeed · HR
