Perform administrative and customer service activities, supporting departmental routines, ensuring adherence to internal processes, information quality, and operational and relationship support with laboratories and donors; open reports and handle incidents; follow the established and correct flow of internal and external communications; ensure delivery of area-defined performance indicators. **Responsibilities** Provide customer service via telephone and WhatsApp channels and support administrative requests (incidents); Open reports for any procedural deviations; Address and report non-conformities identified in processes; Support and guide new department staff; Act in accordance with internal regulations, quality policies, and information confidentiality.
João Silva
Indeed · HR
João Silva
Indeed · HR
