Customer Service Representative

Description

Job Summary: A Customer Service Representative is responsible for providing customer service by delivering information, clarifying questions, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Customer service (in-person, phone, email) 2. Problem and conflict resolution 3. Participation in improvement training programs The Customer Service Representative role involves delivering customer service by providing product and service information, clarifying customer inquiries, and resolving issues. The professional must possess effective communication skills, be proactive, and demonstrate empathy to handle diverse situations. * Serve customers in person, via telephone, or by email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to enhance customer service skills * Adhere to company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace