Business Assistant - Touros - RN

Description

Job Summary: The Business Assistant will perform administrative tasks and customer service for the Crediamigo Program, operating microcredit services and providing sales support and prospecting. Key Highlights: 1. Microcredit operations, market leader in Brazil 2. Customer support and administrative routine assistance 3. Professional development opportunities In our daily work, we strive to leave a positive mark on the world, solve our customers’ most critical problems, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong people.** **MISSION:** To operate Brazil’s leading microcredit program with excellence, creating opportunities and developing and valuing people. **VISION:** To be recognized for excellence in microfinance service operations and as a benchmark for people development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Empathy and Care; Creativity and Innovation; Respect and Inclusion. The **Business Assistant** will perform administrative routine tasks for the Unit and provide customer service for the Crediamigo Program, in accordance with policies, methodologies, and administrative and operational procedures established by CAMED Microcredit. If this role aligns with your professional purpose, join **CAMED MICROCREDIT!** **Responsibilities and Duties** Perform administrative tasks in accordance with CAMED Microcredit’s policies and operational procedures; Provide customer service across all channels (in-person and digital) for Crediamigo Program clients, in compliance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Provide customers with information regarding microfinance products and services, as well as the status of their credit applications; Support the sale of products and services offered by the Crediamigo Program, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Support collection activities, re-engagement of lapsed customers, and prospecting of new customers, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Register client Crediamigo credit application information in the operational system, in accordance with credit policy, operational procedures, and guidelines established by CAMED Microcredit; Conduct client Crediamigo registration checks to ensure smooth operational processes; Verify required documents for client Crediamigo registration; Submit credit applications in the operational system; Monitor the status of credit applications in the operational system; Forward documentation requested by Remote Compliance; Assist in organizing Unit events; Verify credit instruments for contracted operations, digitize them, and store them in the Unit’s safe, if applicable; Store and relocate documents in accordance with the Records Management Plan; Assist in inventorying credit instruments, dossiers, and CAMED Microcredit assets; Assist in HR routines and forward matters to the Regional Human Development area; Perform Unit administrative payment routines; And other duties related to the area. **Requirements and Qualifications** **Mandatory Requirements:** Legal age (18 years or older); Education: Completed high school; Willingness to travel between municipalities; Experience in administrative routines and customer service; Computer literacy and proficiency in Microsoft Office (Word, Excel, PowerPoint). **Additional Information** **Salary:** Base Salary: BRL 1,717.73; Variable Compensation, up to BRL 869.33; Bonus (Human Development team advises during selection process). **Benefits:** Training programs; Life insurance; Health plan; Transportation allowance; Dental plan; Private pension plan; Partnerships with educational institutions; Wellhub wellness incentive program; Meal allowance and basic food basket allowance totaling BRL 1,507.24; Childcare/babysitter reimbursement for children up to 5 years and 11 months — BRL 320.38 (fixed amount per child); Quality of Life Program (We implement subprograms supporting and caring for our employees’ physical, emotional, and social health and wellbeing). **Working Hours:** 40 hours per week; **Work Schedule:** 8:00 AM to 5:00 PM (Monday through Friday). We are a new company, founded in 2022, and part of the **Camed Group**. We exclusively operate the **Crediamigo Program — Brazil’s LARGEST Productive and Oriented Microcredit Program**, market leader in its segment. Currently, we have **over 5,000 employees** operating across **more than 1,900 municipalities** in Northeastern Brazil and the northern regions of Minas Gerais and Espírito Santo states, making us Brazil’s LARGEST microcredit operator. In our daily work, we strive to leave a positive mark on the world, solve our customers’ most critical problems, and inspire others to do the same. **We are courageous, bold, honorable, confident, inspiring, and strong people.** **MISSION:** To operate Brazil’s leading microcredit program with excellence, creating opportunities and developing and valuing people. **VISION:** To be recognized for excellence in microfinance service operations and as a benchmark for people development. **VALUES:** Ethics and Transparency; Commitment and Excellence; Respect and Inclusion; Empathy and Care; Creativity and Innovation. **We are CAMED, we are CREDIAMIGO!**