Collections Assistant

Description

Job Summary: Responsible for actively contacting delinquent customers to negotiate payment agreements and recover outstanding amounts, as well as issuing invoices and recording collection activities. Key Highlights: 1. Negotiation of payment agreements and recovery of outstanding amounts 2. Development of communication and negotiation skills 3. Opportunity to work with payroll-deductible loans **Responsibilities** * Actively contact delinquent customers via telephone, e-mail, or other means to negotiate payment agreements and recover outstanding amounts; * Issue bank slips and other documents required for the collections process; * Negotiate payment methods and draft agreements with customers for debt settlement, seeking solutions that meet the needs of both parties; * Record and track all collection activities in the system. **Skills and Competencies** * Strong verbal and written communication skills; * Negotiation ability; * Organization and control; * Proficiency in computer tools (Word, Excel, etc.); * Problem-solving skills; * Interpersonal relationship skills. **Education and Experience:** * Completed high school (technical courses in Administration, Finance, or related fields are preferred); * Experience in collections, customer service, or related areas is a plus. * Familiarity with **payroll-deductible loans** or similar financial products is desirable. Employment Type: Full-time CLT Salary: R$2.027,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Life insurance * Food allowance * Meal voucher * Transportation allowance Education: * High school diploma (Mandatory) Work Location: On-site