Collections Assistant

Description

Job Summary: Grau Técnico is hiring a communicative and organized Collections Assistant to work at its Relationship Center, negotiating debts and enhancing student loyalty. Key Highlights: 1. Handling debt negotiation and public customer service 2. Focus on student retention and loyalty 3. Working with individual and collective goals **Job Opening: Collections Assistant – Relationship Center** **Grau Técnico** is hiring a **Collections Assistant** to work at the unit’s Relationship Center. We seek a communicative, organized professional with a negotiation-oriented profile and a results-driven focus, who enjoys public customer service and goal-oriented work. **Main Responsibilities:** * Proactively and responsively contact students to negotiate outstanding debts; * Issue payment slips and monitor agreed-upon payment plans; * Update information in the system; * Monitor delinquency status and propose regularization solutions; * Provide courteous service aimed at student retention and loyalty; * Work toward individual and collective goals. **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Aptitude for negotiation; * Basic computer literacy; * Prior experience in collections or customer service is a plus. **Behavioral Competencies:** * Organization; * Proactivity; * Results orientation; * Emotional intelligence; * Teamwork. **Job Details:** * Employment type: CLT (Consolidation of Labor Laws) * Schedule: To be confirmed Job Type: Full-time CLT Salary: R$1\.870,00 \- R$2\.400,00 per month Benefits: * Meal allowance * Food voucher * Transportation allowance Work Location: On-site