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Job Summary: This apprenticeship position offers continuous professional development, integration into a telecommunication support team, and learning opportunities in collections and credit recovery, with personalized learning paths and daily activity support. Key Highlights: 1. Personalized Learning Paths 2. Daily Activity Support 3. Continuous Professional Development Description: Age Between 16 and 22 Years: This position is intended for candidates within this age range, in compliance with company guidelines and the statutory apprenticeship period. Completed or Currently Pursuing High School Education: Candidates must have completed high school or be currently enrolled, with availability to balance work and studies. Basic Knowledge of Microsoft Office Suite and Good Typing Skills: Familiarity with programs such as Word, Excel, and PowerPoint, along with typing speed and accuracy. Proactive Attitude Ability to Work Effectively in a Team Strong Oral and Written Communication Skills Personalized Learning Paths: * Learning paths will be tailored according to the apprentice's profile and interests, covering both the telecommunication support area and other departments within the company. * Explore various aspects of telecommunication support and other administrative functions to broaden understanding of company processes. Daily Activity Support: * Support the team in daily tasks, learning about workflow and process management within the department. * Assist in organizing information and tracking processes, contributing to overall departmental organization. Learning Path in Collections/Credit Recovery Telecommunication Support: * Observe and learn activities within the collections and credit recovery department, with emphasis on customer service. * Develop communication and negotiation skills by learning how to manage customer interactions in collection scenarios. Team Integration: * Join the telecommunication support team to assist in daily activities and contribute to the department's effective performance. * Collaborate with colleagues and supervisors to ensure the efficiency of collections and credit recovery operations. Professional Development: * Receive ongoing training on best practices in customer service, collections, and credit recovery. * Opportunity to transition to other departments within the company, based on demonstrated development and interest throughout the program. 251122020246585178
