Backup Customer Service Agent

Description

Job Summary: The Backup Customer Service Agent provides customer support via telephone, email, or chat, assists in problem resolution, logs service requests, and collaborates with the team to drive improvements. Key Highlights: 1. Multichannel customer service and problem resolution. 2. Team collaboration to improve customer service processes. 3. Opportunity to work during peak demand periods. With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, delivering customized solutions to companies across the country! Here, our commitment is to **human value**, offering an inclusive and welcoming environment for each individual’s development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position: ***Backup Customer Service Agent*** — this is your place! **Responsibilities:** * Provide customer support via telephone, e\-mail, chat, or in person during peak demand periods or when other agents are unavailable; * Assist in problem resolution and ensure uninterrupted service continuity; * Temporarily replace absent agents (e.g., vacations, leave), maintaining service quality; * Log and track service requests, ensuring accurate information and timely status updates for customers; * Reduce backlog during call volume spikes, always meeting established deadlines; * Collaborate with the team to identify improvements in service processes and participate in training to enhance service delivery. **Qualifications:** * High school diploma or equivalent; * Prior experience in customer service or similar roles is a plus; * Basic knowledge of CRM systems and Microsoft Office applications (Excel, Word, PowerPoint) is desirable; * **Driver's License \- Category B**; * **Personal Vehicle**. Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent contract. Compensation: R$1\.937,48 per month. Benefits: * Food basket; * Meal allowance; * Transportation allowance. Selection Question(s): * Do you have a personal vehicle? If yes, car or motorcycle? * Do you hold a Category B driver's license? Work Location: On-site