JOB DESCRIPTION \| ACTIVE CUSTOMER SERVICE AGENT (COLLECTION) We are seeking professionals to work in active collection, contacting customers to negotiate outstanding debts, clarify doubts, and offer payment solutions. This is a multiskill position involving both chat and voice interactions; strong communication skills, negotiation ability, and a results-oriented mindset are essential. Key responsibilities: * Proactively contact customers for debt collection * Negotiate payment methods and resolution of pending issues * Deliver high-quality, clear, and accurate customer service * Record all interactions in the system * Meet performance goals and KPIs Requirements: * Completed high school education * Strong verbal and written communication skills * Negotiation and persuasion skills * Basic computer literacy * Prior experience in collections or customer service is preferred Advantages: * Previous experience in collection customer service * Experience working with performance targets and commission-based compensation Work model: On-site — Barra Funda \| São Paulo Schedule: 6x1 (Monday to Saturday) Shift: Afternoon If you are communicative, enjoy challenges, and seek professional growth, this opportunity is for you! Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
