Bilingual Operational Supervisor

Description

Job Summary: BRT Lounges is seeking an Operational Supervisor with experience in team management and premium service to ensure excellence in our VIP Lounge. Key Highlights: 1. Supervise the team and ensure a high standard of premium service 2. Manage operations to guarantee excellence and customer satisfaction 3. Lead teams in hospitality/airport environments BRT Lounges is hiring an Operational Supervisor to work in our VIP Lounge. We seek a professional with experience in team management and premium service, ensuring operational excellence of the lounge. **Responsibilities:** * Supervise the team and ensure a high standard of customer service; * Monitor lounge organization, cleanliness, and maintenance; * Ensure compliance with operational procedures and airport regulations; * Manage access control and passenger flow; * Administer inventory of food and beverages; * Liaise with airlines, suppliers, and other partners; * Resolve issues and ensure customer satisfaction; * Prepare operational reports and propose continuous improvements. **Requirements:** * Prior experience in operational management, hospitality, airports, or related fields; * Ability to lead teams and interact with high-end customers; * Fluency in Portuguese and English (additional languages are a plus); * Knowledge of operational processes and quality control; * Availability to work rotating shifts, including weekends and holidays. **Benefits:** * Market-competitive salary; * Comprehensive benefits package; Employment type: CLT (permanent contract) Compensation: R$1\.695,20 \- R$3\.500,00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance