Store Supervisor

Description

Job Summary: A professional responsible for managing store processes and personnel, sales, customer prospecting, and performance target tracking. Key Highlights: 1. Comprehensive management of store processes and personnel 2. Development and motivation of the sales team 3. Multichannel customer service and prospecting **Description and Responsibilities:** **Working Hours:** Monday to Friday \- 08:30 AM to 6:30 PM, and Saturday **Experience Level:** Professional **Employment Type:** Service Provider \- PJ (Individual Entrepreneur) * Manage store processes and personnel; * Handle resume collection and interviews; * Develop and implement strategies and actions for team training, development/motivation; * Keep the team updated on internal processes and company guidelines; * Continuously align sales guidelines/strategies with the team; * Conduct sales and provide support to the sales team; * Serve customers in person; * Serve customers via inbound channels; * Prospect customers proactively using the CRM tool; * Prospect new customers externally through PAP (door-to-door) activities and at strategic locations; * Track/register local customers in the CRM to build a customer portfolio; * Monitor registration of new proposals in the system; * Track customer portfolios for future prospecting/sales; * Monitor declined applications from the analysis desk for possible re-evaluation; * Collaborate with the regional office to track sales origination; * Send invoices to customers after sale completion; * Participate in store action planning together with the regional office; * Follow sales guidelines provided by the regional office; * Monitor progress toward performance targets; * Provide feedback to the team; * Conduct post-sales follow-up with customers; * Purchase consumables, office supplies, and cleaning items for the unit; * Send physical copies of contracts and invoices to Headquarters; * Prepare financial reporting for the unit; * Collaborate with the regional office on marketing initiatives (once per month); * Monitor store delinquency; * Assist in maintaining the store’s appearance and presentation. **Requirements:** Bachelor’s degree completed in Administration, Marketing, Commercial Management, or related fields. * **Benefits:** No benefits provided