Store Assistant

Description

A Blend is a premium optical store in Londrina. We provide consultative customer service and maintain a carefully curated visual standard. We are seeking a person to manage the store’s daily operations: delivering excellent service to every customer who walks in, ensuring smooth operational flow, and handling administrative routines. Prior experience in optics is not required. What matters most is your profile: organization, attention to detail, professional demeanor, and genuine willingness to learn. **Your day-to-day responsibilities** Your routine will combine customer service and administrative organization. In a typical week, you will: * **Serve customers in-store** — greet them, understand their needs, present products, support them during selection, and follow up post-sale. * **Manage service orders** — create orders, track status with laboratories, and notify customers when lenses arrive. * **Organize inventory and window displays** — receive goods, verify quantities, label items, and ensure the showroom remains visually appealing at all times. * **Manage schedules and follow-ups** — schedule returns, adjustments, and eyewear deliveries; proactively contact customers (via WhatsApp or phone calls). * **Provide financial and administrative support** — register sales in the system, reconcile cash drawer, organize invoices, and record payments. * **Maintain store organization** — clean the commercial area, handle opening and closing procedures, and uphold the brand’s visual standards. **The profile we’re looking for** * **Exceptional organizational skills** — you keep spreadsheets orderly, never forget to reply to messages, and follow processes without needing reminders. * **Strong communication skills** — you interact confidently with customers, write clear messages on WhatsApp, and listen attentively before making suggestions. * **Premium presentation** — polished appearance, appropriate vocabulary, and comfort serving discerning customers. * **Proactivity** — you identify tasks that need doing and act independently, without waiting for instructions. * **Tech familiarity** — you use WhatsApp Business, spreadsheets, and management systems comfortably. Expertise isn’t required—just openness and no fear of technology. * **Discretion and ethics** — you’ll handle customer data, financial values, and medical prescriptions. **Nice-to-have qualifications (non-eliminatory)** * Prior experience in retail, customer service, or administration * Basic knowledge of the optical or pharmaceutical sector * Experience using management systems (ERP, CRM) * Ongoing technical or undergraduate studies (e.g., administration, marketing, or related fields) **What we offer** * CLT employment with formal registration * Transportation allowance and meal voucher * An organized work environment with clear processes and a lean team * Comprehensive initial training (products, systems, customer service) * Real growth opportunities as the store expands **Work schedule** Monday to Friday, 9:00 AM to 6:30 PM (including lunch break). Saturdays, 9:00 AM to 1:00 PM. Compensation: R$2.100,00 – R$2.145,00 per month Benefits: * Meal voucher Work location: On-site