Retention Assistant

Description

**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 6 p.m. **Level:** Operational **Employment Type:** Permanent – CLT ? Handle proactive and reactive customer service for clients intending to cancel their services ? Identify causes of dissatisfaction and propose effective solutions ? Conduct negotiations to retain customers (reversal of cancellations) ? Present alternatives, benefits, and contractual adjustments ? Record customer interactions and follow-up actions in the system ? Collaborate with departments such as Finance, Sales, and Legal ? Ensure compliance with internal policies, processes, and deadlines ? Follow scripts while adapting communication according to the customer’s profile ? Ensure a positive customer experience, even in conflict situations **Requirements:** Minimum requirement: Completed high school education (a bachelor’s degree is preferred) Field of Study: Administration and/or related fields. Experience in customer service, retention, or collections Negotiation skills and ability to overcome objections Analytical mindset and problem-solving focus **Benefits:** Commissions, Life Insurance, Meal Voucher, Transportation Voucher