Manage the service schedule, ensuring all involved parties (customers, installers, and technical laboratory) remain synchronized and that appointments are carried out effectively and efficiently. Provide customer service via phone calls, email, and WhatsApp. Schedule required services according to demand (installation, maintenance, and equipment pickups). Create service orders for technicians and close them upon completion of service delivery. Perform biweekly closing of service records for authorized partners. Perform in-house technical closing. Control and generate shipping labels for equipment. Verify the quantity of equipment returned by customers. Contact new partners in other locations to provide services. Monitor requests from the sales team’s system and internal demands. Monitor SLA compliance for service order handling. Support occasional requests from other departments as availability permits. Maintain cleanliness and proper condition of the company’s common areas.
João Silva
Indeed · HR
João Silva
Indeed · HR
