Mid-Level Information Technology Analyst

Description

**About the opportunity:** We are seeking a **Mid-Level IT Analyst** to provide support, perform maintenance, and drive continuous improvement of the company's systems and technological infrastructure, ensuring process stability, user support, and alignment with business requirements. **Responsibilities:** * Provide technical support to internal users and external clients; * Conduct on-site visits to clients when necessary; * Travel periodically to client locations; * Manage, organize, and maintain equipment inventories; * Document IT department procedures and configurations; * Manage user accounts, access permissions, and act as liaison with the systems support team; * Identify, monitor, and resolve issues reported by employees; * Coordinate with vendors and oversee outsourced services. **Requirements:** * Bachelor's degree in Information Technology, Information Systems, or Computer Science; * Experience in technical support and user assistance; * Experience in creating and tracking service tickets; * Knowledge of networking, hardware, and software; * Basic knowledge of printer maintenance and support; * Knowledge of Power BI; * Knowledge of Windows servers. **Preferred Qualifications:** * Knowledge of Active Directory; * Knowledge of FortiGate Firewall; * Knowledge of Linux; * Knowledge of RFID and automation equipment. **Working Hours:** Minimum Education Level: Bachelor's Degree