IT and Printer Technical Assistant

Description

Job Summary: A committed and proactive professional to work as an IT and Printer Technical Assistant, ensuring efficient operation and excellent user support at the Ericsson client. Key Highlights: 1. Excellent user support 2. Ensuring efficient operation and quality of equipment 3. Dynamic environment focused on first-level support **Position: IT and Printer Technical Assistant** **Position Mission:** Ensure efficient operation, availability, and quality of printing equipment at the ***Ericsson*** client, guaranteeing agile, organized, and excellent user support, thereby contributing to customer productivity and satisfaction. **Job Description:** We are seeking a committed, organized, and proactive professional to work as an ***IT and Printer Technical Assistant.*** The position will be performed **on-site at the Ericsson client**, focusing on supply, operation, and first-level support of equipment, ensuring service continuity and high-quality support \- **Vacation Coverage Position.** **Main Responsibilities:** * Conduct periodic rounds across client departments; * Restock printers with paper and toner; * Provide first-level support for equipment; * Open and monitor technical service tickets; * Internally communicate equipment movements; * Perform external cleaning of printers; * Operate copying, printing, binding, and finishing services; * Monitor and request supplies from Ricoh; * Generate equipment availability and supply consumption reports; * Support administrative routines related to the department; * Maintain positive relationships with users, ensuring excellent support. * **Working Hours:** Monday to Friday, from **08:00 to 17:00** **Work Location:** Rua Ambrósio Molina, 1090 \- Eugênio de Mello \- 12247000 \- SÃO JOSÉ DOS CAMPOS/SP \- BRA Client: **Ericsson** ✨ **Join the Ricoh Brazil family!** Minimum Education: High School (Secondary Education)