Front Desk Supervisor

Description

Job Summary: The Tryp by Wyndham Hotel seeks a professional to supervise the front desk team, ensuring excellence in guest service and operational efficiency. Key Highlights: 1. Supervise the front desk team and ensure service standards 2. Monitor check-in, check-out, and reservations with efficiency and courtesy 3. Support resolution of guest requests and complaints Meal Allowance: BRL 400.00 (with complimentary iFood Club) \+ Health Insurance fully covered by the company (only co-payment borne by the employee) \+ Dental Insurance fully covered by the company \+ Life Insurance \+ Breakfast on-site and laundry service for uniforms. The Tryp by Wyndham Hotel is a benchmark for quality accommodation and service; we are seeking professionals eager to grow with us and committed to joining a strong, passionate team. **Prerequisites:** * Interpersonal skills; * Proactivity; * Commitment to quality standards and professional appearance; * Efficiency; * Organization; * Experience in front desk or supervision roles within the hospitality industry; * Advanced or intermediate English; * Flexible availability. **Responsibilities:** * Supervise the front desk team, ensuring service standards and operational efficiency. * Monitor check-in, check-out, and reservations, ensuring efficiency and courtesy. * Support resolution of guest requests and potential complaints. * Manage staff schedules, training, and performance. * Ensure compliance with internal policies and hotel service standards. * Coordinate with other departments (housekeeping, maintenance, food and beverage, etc.) to guarantee guest experience quality. * Assist with administrative and operational routines related to accommodation and front office operations. Employment Type: Full-time, Permanent CLT Contract Compensation: BRL 3,600.00 \- BRL 3,800.00 per month Benefits: * Health insurance * Dental insurance * Company-provided mobile phone * Free parking * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Work Location: On-site