Customer Advisor - ABAETETUBA

Description

MAIN RESPONSIBILITIES: Customer Service: Deliver exceptional service to customers, ensuring a positive and impactful experience. Sales Area Organization: Ensure the sales area is always clean and well-organized, following standard operating procedures (SOPs). This includes: \- Table displays (tables folded neatly by size). \- Rack displays (organized by size, with correct hangers according to product families and categories). \- Daily inspections at store opening and closing, maintaining a tidy and clutter-free area. Price Verification: Check that prices displayed on racks and shelves are accurate and up-to-date per product, ensuring all items are properly priced. Fitting Room Returns: Return products left in fitting rooms by customers who decided not to purchase them after trying them on. Product Pinning and Hanger Placement: Organize and ensure proper placement of products, including pinning and hanging apparel items. Merchandise Restocking: Restock merchandise daily according to sales and store needs, opening and unpacking boxes to ensure efficient replenishment in both stock and sales areas. Cleanliness Maintenance: Keep the department clean and organized, including dusting tables and equipment with cloths to ensure a pleasant environment for customers. Shoe Lacing: Lace shoes correctly to facilitate display and customer visibility. Fitting Room Schedule: Adhere to the fitting room schedule, inspecting and keeping fitting cabins clean after customer use. Clothing Ironing: Iron wrinkled garments to ensure they are presentable to customers. Stock Organization: Maintain organized stock according to store needs, including arranging merchandise and hardware in internal areas. Equipment Management: Remove equipment from the sales area whenever necessary, especially during low-stock situations. Merchandise Allocation: After merchandise is received by the store auditor, allocate products either to the sales area or to stock, ensuring all items are stored correctly. Cash Register Operations: \- Register customer purchases on POS terminals. \- Perform upselling (suggest complementary products). \- Process interest-bearing installment sales (PCJ). \- Sell financial services and insurance offered by the company. \- Process merchandise exchanges according to store policy. Store Card Customer Acquisition: \- Conduct internal customer acquisition for store card enrollment. \- Conduct external customer acquisition by approaching people near the store for store card enrollment. Performance Monitoring: Monitor daily store results and goals, consistently striving to improve performance indicators. DESIRED QUALIFICATIONS (NOT MANDATORY): \- Prior experience in customer service and/or sales; \- Ability to organize and maintain sales environments; \- Commitment to store goals and excellence in customer service. ESSENTIAL QUALIFICATIONS: \- Completed or currently pursuing high school education. BENEFITS: \- Meal Voucher \- Transportation Voucher \- Medical Assistance \- Product Discount \- Monthly Bonus \- Upon achievement of targets \- Corporate University Minimum Education Level: High School (Secondary Education) * Product Discount * Medical Assistance * Corporate University * Meal Voucher * Transportation Voucher