Claims Adjuster

Description

Job Summary: Responsible for analyzing, regulating, and monitoring claims/event processes, ensuring accurate damage assessment and adherence to internal procedures. Key Highlights: 1. Claims/event analysis and regulation 2. Quality assurance and alignment among involved parties 3. Financial control and procedural compliance **JOB SUMMARY:** Responsible for analyzing, regulating, and monitoring claims/event processes, ensuring accurate assessment of damages, repair costs, and compliance with internal procedures. Handles cases from initial reporting through to closure, ensuring regulatory compliance, service quality, and financial control. **MAIN ACTIVITIES AND RESPONSIBILITIES:** * Re-analyze events (claims), verifying parts, services performed, and consistency of submitted information. * Assess the event and vehicle repair, ensuring procedures comply with company guidelines. * Request the Events Analyst to collect the quote from the member; payment may be made directly to the workshop or to the member. * Forward cases to the Purchaser for parts quotation after initial technical analysis. * Authorize repairs with the workshop, ensuring no work begins before the quote is settled. * Analyze and manage parts supplementation processes when new damages are identified during vehicle disassembly, restarting the approval workflow. * Provide end-to-end claims monitoring, ensuring timeliness, quality, and alignment among involved parties. * Validate final repair via analysis of photos submitted by the workshop, releasing the settlement certificate upon approval. * Ensure that, after the member's signature, the workshop forwards the settlement certificate and invoice (NF) to the finance department. * Record damaged parts in the system, classifying them according to the following scenarios: * + Repair authorization + Repair cost below quote (advising member to proceed with private repair) + Total indemnification (VFI – Financially Unviable Vehicle / total loss) * Participate, together with coordination and supervision, in total loss analysis. * Conduct online quality inspections, requesting additional information and images as needed.