Claims Adjuster (Vehicle Protection)

Description

Job Summary: Responsible for serving as the focal point for the claims adjustment team—clarifying doubts, negotiating, supporting decisions, and controlling and monitoring requests. Key Highlights: 1. Focal point for the claims adjustment team and problem resolution 2. Negotiation with suppliers and assessment of repairs 3. Analysis of judicial proceedings and member support **Responsibilities:** Acts as the focal point for the claims adjustment team, clarifying doubts, negotiating when necessary, and supporting decision-making. Manages and monitors requests submitted via the ticketing portal, engaging all adjusters in problem resolution. Authorizes reimbursement and repair processes (e.g., collision, glass replacement, etc.) based on documentation, regulations, and images. Negotiates with suppliers, tracks deliveries, and requests replacements or supplementary budget analyses. Approves vehicle removals from workshops and coordinates with the customer service department to redirect vehicles to appropriate providers, communicating all involved parties. In collaboration with the Legal Department, analyzes judicial proceedings, evaluates coverage, and defines cost-effective repair solutions. Addresses ombudsman and customer experience requests, always prioritizing the member. Registers all claim-related information in the system and conducts telephone support to clarify inquiries. Negotiates repair costs and services with workshops, ensuring quality and cost-efficiency. Finally, assesses repair completion via photos and issues payment release documents to service providers upon successful service execution. **Mandatory Requirements:** Experience in claims adjustment Verbal and written communication skills Experience in negotiation Knowledge of parts budgeting (upholstery, electrical, glass, mechanical) Experience in public-facing customer service **Preferred Qualifications:** Experience in mechanical workshops Familiarity with Cilia system and/or similar systems Work schedule: 8:00 AM to 6:00 PM, Monday to Friday, on-site Benefits: Transportation allowance or mobility assistance, Flash meal card R$21/day, health and dental insurance, and more. Employment Type: Full-time CLT Salary: R$3.300,00 – R$3.400,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Meal allowance * Transportation allowance Work Location: On-site