Technical Support Analyst

Description

Job Summary: The professional will analyze adjustment and repair services, develop continuous improvement studies, and monitor technical support activities at developments. Key Highlights: 1. Encourages pioneering spirit and innovation in development, construction, and sales 2. Best Company to Work for in Brazil (GPTW for 3 consecutive years) 3. Focus on continuous improvement and customer satisfaction **We are Tecnisa!** **For 48 years, we have fostered pioneering spirit and innovation as key differentiators**, operating integrally across development, construction, and sales—and earning numerous awards and recognitions. We are part of thousands of stories, delivering enchanting experiences and supporting our customers through the most special moments of their lives. **We are innovative, sustainable, and connected with the future.** **The company that creates the best places to live is also the best place to work.** We have been recognized by GPTW for the third consecutive year and rank among the best companies to work for in Brazil. **WANT TO JOIN OUR TEAM?** **REVIEW THE JOB REQUIREMENTS AND APPLY!** **Responsibilities and Duties** * Analyze locations where adjustment and repair services will be performed, coordinating teams, deadlines, resources, and materials to ensure timely service delivery and enabling proposal preparation for clients. * Develop continuous improvement studies for production processes by analyzing problems occurring in delivered properties and provided services, aiming to propose feasible solutions—linked to customer satisfaction—to management and executive leadership. * Prepare reports containing indicators and pathologies identified at developments. * Monitor technical support activities at developments together with property owners, providing necessary technical explanations. * Monitor daily technical service requests via our proprietary system. **Requirements and Qualifications** * Completed Bachelor’s degree in Civil Engineering; * Intermediate knowledge of construction processes, customer technical support, problem-solving methods, and analysis is desirable. * Strong interpersonal skills, proactivity, professional demeanor, integrity, customer interaction capability, and decision-making ability are desirable. **Additional Information** * Health insurance; * Dental insurance; * Meal allowance; * Transportation allowance; * Gympass or Total Pass; * Partnerships with top universities offering discounts on postgraduate programs;