**About the position** We are seeking a **Senior SRE / Application Support Analyst** to operate, ensure reliability, and support critical applications developed in **.NET**, contributing to system availability, stability, and performance. This professional will be responsible for **incident diagnosis and resolution, application monitoring, production behavior analysis, and continuous improvement**, collaborating closely with **Engineering, Infrastructure, DevOps, and Architecture** teams. The role requires an analytical mindset, strong troubleshooting skills, and interest in advancing practices related to **observability, automation, and operational reliability**. **Key responsibilities:** * Ensure production environment availability and stability. * Investigate and resolve incidents reported by customers. * Respond rapidly to restore impacted services. * Identify systemic failures and direct corrective actions to responsible teams. * Request enhancements to monitoring and observability capabilities. * Participate in production changes and deployments. * Proactively work to reduce incident recurrence. **Desired behavioral profile:** * Strong communication skills. * Ability to collaborate effectively within teams. * Flexibility to operate across diverse scenarios and demands. * Adaptability to changing priorities and conditions. * Analytical mindset focused on problem solving. * Sense of responsibility and collaborative spirit. **Nice-to-have qualifications:** * AWS knowledge. * Azure. * Linux administration. * Microsoft IIS. * Basic database knowledge. * Experience with infrastructure beyond the application layer. * Residency in São Paulo. * Work model: + Professionals based in São Paulo: hybrid, with 1 day per week onsite. + Professionals from other locations: remote. Working hours: 00:00 to 09:18 \- With a 1h30 lunch break
João Silva
Indeed · HR
João Silva
Indeed · HR
