OPERATIONS COORDINATOR

Description

Job Summary: A professional to lead technical teams, ensure service quality, optimize operations, and report results within a digital solutions hub. Key Highlights: 1. Team management and technical service quality assurance 2. Operational routine analysis and optimization 3. Strategy development and activation coordination * A new concept of Hub that helps people connect with businesses through solutions and ideas, attracting customers born from relationship-building with unified objectives. **Responsibilities and Duties** * Ensure technical service quality; * Actively participate in company meetings and commitments when requested; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Lead and align the team through monitoring, feedback, delegation, conflict resolution, motivation, and performance evaluation; * Analyze inventory levels relative to material requirements and usage; * Coordinate activations and maintenance, ensuring all services meet SLA requirements; * Develop strategies for improved work execution and guide the team accordingly; * Report activity results to area management; * Monitor service quality delivered; * Ensure achievement of production targets and quality indicators in maintenance activities; * Monitor team routes to ensure higher productivity in executed services; * Coordinate daily routines, guaranteeing service delivery to clients; * Inspect team equipment to ensure productivity; * Request and ensure technicians’ accountability for materials, tracking what will be needed for upcoming operations; * Request fuel for field teams to enable scheduled service execution; * Request travel allowances for employees performing services outside the city; * Conduct client site inspections to audit delivered services and address possible pending items; * Perform other duties related to the position as directed by management. **Requirements and Qualifications** * Completed undergraduate degree in Telecommunications, Data Processing, Engineering, or related fields, with an ongoing *lato sensu* postgraduate program. * Experience in people management * ERP system knowledge * Communication skills * Business acumen * Results orientation * Planning and control capabilities * Critical and analytical thinking **Additional Information** * Knowledge of installations and maintenance * Basic logistics understanding * Indicator and cost management * Intermediate Excel proficiency * Passion for entrepreneurship * Resilience * Innovation * Ethics * Commitment * Agility * Customer focus **HowBe** is a Brazilian technology company specializing in integrating digital solutions for enterprises seeking innovation, operational efficiency, and technological transformation. Operating as a business hub, it connects people, technologies, and organizations through an intelligent solutions ecosystem, developing customized projects that combine Artificial Intelligence, Cloud Computing, IoT, Information Security, and Software Development. The company is headquartered in Fortaleza (CE) and serves various corporate market segments.