Customer Service

Description

Job Summary: Work in the CSR area, managing the customer lifecycle in SAP—from customer registration and order management to billing and resolution of complex complaints. Key Highlights: 1. Proven experience, preferably in chemical industries 2. Strong customer relationship and interpersonal skills 3. Knowledge of indirect sales processes and SAP system **Work Location:** Jandira \- SP **Working Hours:** Monday to Friday, business hours **Brief Description:** ➡️Work in the CSR area—registering new customers in SAP and maintaining updated customer Master Data; managing customer orders, including acceptance, entry, change management, delivery tracking, and exception handling; sending Indent sales documentation; processing customer complaints and complex issues; handling invoice collections, credit/debit notes, and rebates; and performing other related and inherent duties. **Requirements:** ✅Completed undergraduate degree; ✅Fluent English; ✅Intermediate Spanish is considered a plus; ✅Proven experience, preferably in chemical industries; ✅Strong customer relationship and well-developed interpersonal skills; ✅Knowledge of indirect sales processes and SAP system. Benefits ✔️Medical Assistance ✔️Dental Assistance ✔️Life Insurance ✔️Gym Membership – Total Pass ✔️Meal/Voucher Allowance ✔️On-site cafeteria available daily ✔️Birthday Gift ✔️Private Pension Plan ✔️Pharmacy Benefit ✔️Profit Sharing (PLR) ✔️On-site parking – free of charge ✔️Educational Incentive