Reverse Quality Assistant

Description

✨ **We're hiring: Reverse Quality Assistant – Wepink** ✨ Do you enjoy working with details, organization, and continuous improvement? Then this opportunity might be for you! At **Wepink**, we believe every step of the customer journey is essential — including the reverse logistics process. That's why we're looking for a dedicated **Reverse Quality Assistant** to ensure efficiency, care, and excellence in every return and product inspection. **Main Responsibilities** * Inspect products returned by customers, distributors, and business partners, checking packaging condition, integrity, batch number, and expiration date; * Sort returns according to their destination: reuse, reprocessing, quarantine, or disposal, following quality criteria and internal standards; * Record information and technical assessments on each return in control systems and spreadsheets; * Support investigations into non-conformities and handling of complaints related to returned products; * Assist in the physical segregation and identification of returned materials to prevent cross-contamination and maintain traceability; * Communicate with partner departments (customer service, logistics, regulatory, and sales) to align on returns and required actions; * Participate in inventories and periodic audits of stocks under analysis, in quarantine, or designated for disposal; * Support the development and updating of standard operating procedures (SOPs) and records related to reverse quality; * Contribute to the continuous improvement of return processes and quality control. **Job Requirements** Education: Completed high school (preferably pursuing technical or higher education in Chemistry, Pharmacy, Cosmetics, Quality Management, or related fields); Desirable knowledge: * Good Storage and Distribution Practices (GSDP); * Understanding of Good Manufacturing Practices (GMP) and ANVISA regulations applicable to the cosmetics sector; * Proficiency in Office Suite (Excel, Word) and inventory or quality management systems (WMS/ERP); **Skills and Competencies:** * Attention to detail and sense of responsibility; * Organization and good time management; * Clear communication and teamwork; * Analytical mindset and proactiveness. Minimum Education Level: Bachelor's Degree * Meal allowance * Medical insurance * Dental insurance * Wellhub * Day off * Fuel assistance