QUALITY ASSISTANT

Description

Job Summary: As a Quality Assistant, you will develop daily toward becoming an expert in the field, handling customer service and monitoring customer satisfaction surveys. Key Highlights: 1. Opportunity for professional development to become an expert in the field 2. Customer service and satisfaction engagement 3. Participation in the creation and monitoring of action plans Are you looking to join a talented team facing increasingly greater challenges? Here, our **QUALITY ASSISTANT** will have the opportunity to develop daily until becoming an expert in the field. * Customer service; * Monitoring of customer satisfaction surveys; * Assisting in monitoring protocol openings; * Completing reports and spreadsheets; * Tracking group-wide customer service quality scores; * Handling customer complaints, either directly or indirectly; * Participating in the creation and monitoring of action plans **Requirements:** * Intermediate proficiency in Excel, Word, and internet usage; * Strong communication and comprehension skills, including telephone interaction with customers from the database. **Salary:** * R$1\.900,00 \+ VARIABLE **Working Hours:** * 44 hours per week **Benefits:** * Transportation Allowance (VT) \+ Meal Allowance (VA) \+ Health/Dental Insurance (OPTIONAL) **Do you meet the requirements? Join our team!** **CHAMPION** **PLEASURE TO SERVE!**