Job Summary: Responsible for supervising a logistics operations team, ensuring operational flow, developing leadership, and pursuing high quality and continuous improvement. Key Highlights: 1. Supervise the logistics operations team and ensure operational workflows. 2. Develop leadership focused on results, productivity, and engagement. 3. Identify and implement process improvements and root cause analyses. Department Operations LevelExperienced (Individual Contributor) LocationSão Paulo The Operation teams at Shopee cover the end-to-end operational process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:** About Shô At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil—creating positive impact in the lives of millions of people. Work Model Our teams working in logistics centers operate 100% on-site. This ensures the quality of our logistics and strengthens our culture of collaboration and agility. What will be your mission? Responsible for daily supervision of a logistics operations team composed of logistics assistants, coordinators, and supervisors, operating on scheduled shifts, ensuring that order intake and dispatch flows comply with work instruction procedures. Building a team aligned with the company’s culture and values, developing leadership focused on achieving results, productivity, and operational engagement, aiming for cost efficiency while pursuing a high level of quality and execution with emphasis on continuous improvement.**Job Description:** What will your day-to-day look like?* Manage daily operational routines and metrics, and monitor performance KPIs—from order receipt through to final delivery to customers; * Supervise your assigned shift to ensure strong performance, control, and process organization; * Be accountable for process indicators, costs, overtime, absenteeism, and turnover—and seek solutions for improvement; * Organize the daily workflow of operational supervisors, ensuring execution of core activities (audits, housekeeping, training, headcount control, etc.); * Ensure tools, resources, and development initiatives are available to your team, aiming to guarantee operational efficiency and stability of production processes; * Guarantee monitoring of all processes using metrics and establishing action plans; * Identify, implement, and monitor process improvement opportunities through analysis of steps, information exchange with support areas and/or market knowledge; * Develop analysts, supervisors, coordinators, and assistants—and deliver feedback; * Cascade performance metric results across the entire team; * Monitor attendance, absenteeism, overtime, turnover, timekeeping, and vacation schedules for your team; * Ensure standard work execution per operational work instructions; * Engage the operations team in analyzing process metrics and proposing immediate action plans for correction; * Promote team engagement and integration; * Create and validate processes to improve operational efficiency; * Support launching new operations; * Internal customer relationship management; * Identify root causes of deviations and complex issues, and jointly define improvements with leadership; * Analytical capability to diagnose process improvements, negotiate, and influence people. **Requirements:** What you need to take on this challenge:* Bachelor’s degree in Administration, Logistics, Engineering, or related fields; * Proficiency in Google tools (Sheets, Docs, Presentations, etc.); * Experience managing people; * Experience managing processes via metrics, involving the team and defining corrective actions; * Knowledge of Kaizen, PDCA, and 5S methodologies is desirable; * Advanced Excel proficiency is mandatory. Benefits* Medical and dental insurance, extended to dependents; * Partnerships with Gympass and TotalPass; * Flexible meal/voucher allowance; * Commuter allowance, mobility allowance, or on-site parking; * Flexible benefits program; * Zenklub; N\-A40
João Silva
Indeed · HR
João Silva
Indeed · HR
