TECHNICAL SUPPORT ANALYST (Cbyk)

Description

Job Summary: A Technical Support Professional is sought to integrate customer systems, provide Level 1 support, triage tickets, analyze operational and systemic errors, and support API-based integrations. Key Highlights: 1. Technical onboarding of customers and system integration 2. Level 1 technical support and ticket triage 3. Error analysis and API-based integration support An Information Technology Services company seeks a Technical Support Analyst in Guarulhos. **Responsibilities:** Conduct technical onboarding for new customers, ensuring proper integration between systems. Provide Level 1 technical support via channels such as help desk, WhatsApp, email, and Slack. Perform ticket triage and prioritization, registering and tracking tickets within established SLA timelines. Conduct basic analysis of operational and systemic errors, identifying root causes in integrations and data flows. Support REST API-based integrations, using tools such as Postman for request testing. Process and analyze CSV and JSON files, validating data consistency in integrations. Interface with internal technology, product, and business teams to escalate complex tickets. Monitor customers during the implementation phase, ensuring solution adoption. Provide support by guiding customers on optimal platform feature usage and resolving queries. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some responsibilities of this role. **Desired Qualifications:** **Education:** Currently pursuing a bachelor’s degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * \#UrgentHiring * Contract: Hybrid — Hybrid work model. * Candidates from São Paulo, Mairiporã, São Caetano do Sul, or Ferraz de Vasconcelos are also eligible for this position. * Duration: Full-time * Working hours: To be determined.