Support Analyst

Description

Job Summary: A technology consulting firm seeks an engaged and agile-methodology-updated professional to provide network infrastructure support, resolve complex issues, and ensure service continuity. Key Highlights: 1. Protect the digital lives of companies and individuals 2. Solve complex problems with an investigative and creative mindset 3. Support high-demand network infrastructure operations **Do you already know \#PrimeControl?** Prime Control is a technology consulting firm committed to protecting the digital lives of companies and individuals. We are the fastest-growing company in Brazil within the small and medium-sized enterprises category over the past two years. We believe investing in people and technology is the key to organizational success. Still unsure whether you want to join us? Check out Glassdoor to see how we’re rated! **How to become a \#PrimeHero?** You must be engaged, up-to-date with the market’s best agile practices, and passionate about solving complex problems. You should possess an investigative mindset and creativity to propose unconventional solutions. We also seek someone eager to learn, proactive, and self-managed — who understands the importance of delivering high-quality work and adhering to best practices. This is non-negotiable! Here, every hero is equal. All challenges are also open to persons with disabilities (PCDs)! **What battles will you face?** **️** * Support high-demand client network infrastructure operations on a shift-based schedule, ensuring IT service continuity. **What do you need to apply?** * Strong communication skills and ability to collaborate effectively with the team; * Intermediate knowledge of Linux and Windows operating systems; * Experience with monitoring tools such as Zabbix, Grafana, and Telegraf; * Knowledge of computer networks, including routers, access points, and switches; * Experience with remote access via TeamViewer and VNC; * Hands-on experience in customer technical support routines and a strong sense of urgency. **Desirable** * Knowledge of task automation tools; Knowledge of programming languages; * Familiarity and experience with Android and iOS smartphones. **So, is it a match? Join our team of digital quality experts and help build the largest technology company in the country! ✈️