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Job Summary: A proactive professional to optimize performance and customer experience in 1P technical assistance projects and improvements, working in synergy with internal teams and partner industries. Key Highlights: 1. Proactive leadership in technical assistance projects 2. Focus on optimizing performance and customer experience 3. Collaboration with internal teams and industry partners About the Role: **JOIN MADEIRAMADEIRA!** At MadeiraMadeira, we believe in the power of reinvention: reinventing homes, stories, and, above all, people. Here, growth is part of the journey. If you want to be a protagonist, learn hands-on, collaborate alongside incredible people, and build projects that leave a meaningful legacy in our history — this is where you belong. **About the Role** The Sourcing team is responsible for strategic planning of the 1P supply chain, collaborating closely with commercial and logistics teams to analyze and plan costs and technical assistance services, manage end-to-end onboarding of new suppliers, and implement supplier relationship and engagement programs. Our work ensures healthy, scalable growth of both the business and the supply chain, directly impacting company results and our customers. **Work Model:** Hybrid **Location:** Curitiba, Paraná Responsibilities: **✨Key Activities You’ll Lead:** Your primary mission will be to lead and implement **projects and improvements for the 1P technical assistance process**, ensuring optimized performance and superior customer experience. Additionally, you’ll serve as the **primary point of contact and proactive leader**, engaging with internal teams and partner industries to ensure continuous advancement of this critical process. Key Activities: * **Monitor and manage real-time** performance metrics, with special focus on timelines and costs related to the technical assistance process. * **Implement projects and improvements** with the supplier base to optimize costs and timelines, maintaining an **end-to-end perspective** across the entire supply chain. * **Propose continuous ideas and innovations** to better serve our customers and elevate the technical assistance service standard. * **Direct collaboration with Technology and Product teams** to support development of faster, more scalable solutions and improvements in management platforms and systems. Qualifications: **To build your dream environment, these are essential:*** Intermediate Excel proficiency; knowledge of operational and logistics KPIs * Understanding of furniture industry production processes. * Communicative and proactive profile * Experience with process automation and improvement initiatives **Education:** Completed or ongoing undergraduate degree in Administration, Engineering, or related fields. **A special touch in our decor:*** Experience with Lean processes and tools * Knowledge of industrial and logistics processes for technical assistance * Familiarity with SQL/Looker query language **What You’ll Find When You Join Our Home:*** Flash Benefits meal and food vouchers; * Wellhub (formerly Gympass) * National health insurance plan (with co-payment) * SulAmérica dental plan * MetLife life insurance * Discount program offering benefits at various establishments * Monthly subsidy for electricity and internet expenses (for remote workers); * Partnership with Sistema S (Sesc, Senai, Senat) * University and diverse course institution partnerships * Ammar Program (MadeiraMadeira’s pregnancy and parenting program) **Get to Know MadeiraMadeira!** **Building the ideal home requires many pieces — and you’re one of them!** Transforming how people assemble and live in their homes is what drives us every day. That’s our mission. And yours? For over 10 years, we’ve been redefining the home-building experience through innovation, technology, and — above all — deep focus on our customers’ real needs. Today, we’re Latin America’s largest home products platform, offering over 2 million items across our e-commerce, marketplace, and Guide Shops nationwide. Living the MadeiraMadeira experience means:* **Building a high-performance team:** With the right people in the right roles, continuous feedback, and a culture that values ongoing development; * **Working with customer obsession:** We start from the customer backward and deliver simple, useful, delightful solutions; * **Having unwavering will and determination:** Acting courageously, disciplinedly, and long-term focused, always believing in our purpose; * **Putting the team first:** Collaborating openly, making decisions collectively, and executing responsibly; * **Being resilient:** Turning obstacles into learning opportunities and adapting swiftly to change; * **Delivering results to earn your place:** Consistently and collectively delivering results, knowing credibility is built through daily actions; * **Executing with agility:** Failing fast, learning fast, and correcting even faster; * **Being curious:** Driven by curiosity, motivated by learning, innovating, and leading; * **Doing more with less:** Creating innovative solutions using optimized resources, always acting responsibly and efficiently. **Diversity, Inclusion & Belonging** We are a team of over 1,500 people who believe our differences make us stronger. We strive for a more diverse, welcoming, creative, and fair environment for everyone! Accordingly, all our opportunities are open to people with disabilities (PCD). Shall we together transform every home into a place where lives are built, dreams come true, and memories become eternal? #VemSerMadeiraLover!
