Senior Operations Analyst

Description

Job Summary: We are seeking a Senior Operations Analyst to focus on performance, management indicators, and analytical reporting, supporting leadership in decision-making. Key Highlights: 1. Focus on performance and management indicators 2. Supporting leadership in decision-making 3. Involvement in collections and payment processing **Company Description** Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. **Job Description** We are seeking a Senior Operations Analyst to focus on performance, management indicators, and analytical reporting, supporting area leadership in monitoring results and decision-making, with emphasis on collections and payment processing. This professional will be responsible for structuring operational and financial data into indicators, analyses, and executive presentations, contributing to improved efficiency, result control, and visibility of area performance. Key Responsibilities: * Monitor and analyze **performance indicators (KPIs)** related to **collections and payment processing**; * Structure projects and processes * Conduct critical analyses of operational efficiency, financial impact, aging, recoveries, and performance deviations; * Structure and maintain **recurring reports, controls, and dashboards**; * Support leadership in preparing **management and executive presentations**, with clear interpretation of results, trends, and risks; * Analyze indicator variances, trends, and gaps, supporting action plan definition; * Collaborate with operational, finance, and risk teams, linking data to real-world process contexts; * Contribute to standardization and governance of area indicators; * Support continuous improvement initiatives based on quantitative and qualitative analyses. * Requirements: + Completed undergraduate degree (Business Administration, Economics, Accounting, Engineering, Information Systems, or related fields); + Experience in **payment processing** (credit cards, debit cards, acquiring, gateways, sub-acquiring); + Experience with **chargebacks**, disputes, and card network rules; + Knowledge of collections escalation frameworks + Ability to perform **critical data analysis** and attention to detail; + Organizational skills, sense of priority, and adherence to deadlines; + Advanced proficiency in **Excel/Power BI** for analysis, controls, and reporting. + Intermediate proficiency in SQL Server for data extraction and analysis **Qualifications** Experience in payment processing, proactive attitude, communication, and organization **Additional Information** Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward \& recognition, volunteering... the list goes on. Experian's people first approach is award\-winning; World's Best Workplaces™ 2024 (Fortune Top 25\), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. **Join the \#FastTeam!** Let’s grow together! We truly want to contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and achieve milestones.