The 3corações Group is built by people—first and foremost—passionate about what they do. We take pride in growing through hard work and moving forward, ever farther, without forgetting our essence and our values. It is through our simple way of being that we celebrate the diversity of people and the flavorful experiences that intertwine stories. The result is a company offering quality products, happy employees and consumers, and suppliers and partners integrated into a shared mission: delivering pleasurable experiences that foster joy and well-being, building lasting relationships and generating value for all. Savor a world of possibilities at Brazil’s largest coffee company! Learn more at www.3coracoes.com **Responsibilities and Duties** * Design and maintain an integrated framework of goals and metrics (KPIs) for Governance and Shared Services, including SLA monitoring, reporting results to leadership, and proposing strategic action plans; * Analyze and manage the lifecycle of high-complexity, multidisciplinary projects within the Shared Services Center (SSC), applying methodologies (agile or traditional) to ensure scope delivery, adherence to timelines, and strategic alignment; * Lead Digital Transformation and Process Management initiatives, optimizing customer support/ticketing systems, automating workflows, mapping business processes, and implementing paperless solutions to drive operational excellence and continuous improvement; * Ensure the quality of Master Data and Documents, establishing global standards, taxonomies, and metadata architecture to guarantee compliance with security and privacy policies (LGPD/GDPR); * Curate the SSC Knowledge Base, ensuring content quality, accessibility, and accurate documentation of area processes; * Analyze and support governance strategy and guidelines (Master Data and Document Management), serving as a technical reference for implementing and evolving GED and MDM tools. **Requirements and Qualifications** **Education** Bachelor’s degree completed in Business Administration, Information Systems, or related fields. * **Required** * Knowledge of personal data protection laws (LGPD/GDPR); * Experience with BPM (Business Process Management) and ECM (Enterprise Content Management) tools; * Proficiency in Excel, agile methodologies, and project management tools. **Desirable** * Postgraduate degree in Project Management, Digital Transformation, IT Governance, or related areas; * Experience working in Shared Services Centers (SSCs); * Familiarity with workflow tools. **Additional Information** **Benefits** * Shared health plan; * Dental plan; * Transportation allowance; * Meal allowance; * Monthly Product Kit; * Telemedicine and online therapy fully covered by the company (extended to dependents); * Life insurance; * Wellhub. The ***3corações*** Group is a company of **passionate people**, driven by what they do. We grow through the **strength of our work**, honoring our origins and essence to go ever further. We are an **innovative and entrepreneurial** people who **care** for our employees and deliver **pleasurable experiences** to everyone we engage with. Our story began in 1959 in the interior of Rio Grande do Norte. With our **distinctive, innovative, and entrepreneurial spirit**, we became the **national leader** in roasted and ground coffee and cappuccino segments, and the **second-largest player** in soluble coffee. In 2013, we launched the TRES multi-beverage machines, offering over 30 capsule-based beverage flavors; in 2020, through a *joint venture* with Positive Company, we entered the plant-based market, offering our consumers 100% natural, plant-derived products. Our portfolio also includes soluble coffee, ready-to-drink cappuccino, chocolate milk powder, coffee with milk, soft drinks, corn derivatives, coffee filters, and filter holders. We are over 8,000 passionate hearts committed to what we do, **dedicated to building a better country and a better world**. **We respect and value all people and cultures, believing that diversity enriches our workplace**. We seek individuals ready to roll up their sleeves and collaborate effectively. Join ***3corações*** and add your heart to ours!
João Silva
Indeed · HR
João Silva
Indeed · HR
