Job Summary: A professional for strategic analysis and operational support in the customer experience area, with a focus on reporting, dashboards, and continuous improvement. Key Highlights: 1. Strategic and operational involvement in customer experience 2. Creation of reports and dashboards using advanced tools 3. Focus on continuous improvement and automation of routines An Information Technology services company is seeking a Senior Administrative Analyst in Mauá. ACT Digital is a company specialized in digital solutions and technology. It offers services ranging from software development to digital transformation consulting. **Responsibilities:** Conduct strategic analysis and operational support in the customer experience area. Create reports, dashboards, and executive presentations using tools such as Looker and Zendesk. Analyze performance metrics, forecast targets, and conduct operational performance studies for customer service. Ensure data quality used in reporting and decision-making. Automate routine tasks and support continuous improvement initiatives for customer service processes. Previous roles such as Administrative Coordinator, Administration Specialist, Process Analyst, or Administrative Supervisor may indicate alignment with some activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 4\.500,00 * Benefits disclosed during the interview stage. **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Ribeirão Pires, Santo André, Rio Grande da Serra, or São Caetano do Sul are also eligible for this position. * Duration: Full-time * Working hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
