Description
Department Operations
LevelExperienced (Individual Contributor)
LocationSão Paulo
The Operation teams at Shopee covers the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
**About the Team:***About Shô*
Here at Shô, we believe every team member is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better.
Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you will face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil — creating a positive impact on the lives of millions of people. *Work Model*
Our teams operating in logistics centers work 100% on-site. This ensures the quality of our logistics operations and strengthens our culture of collaboration and agility. *Your Mission*
Responsible for auditing and proposing improvements to operations, ensuring standardization of security processes within the SOC.**Job Description:***What Your Day-to-Day Will Look Like** Conduct training for departmental security staff and other internal stakeholders;
* Ensure staff compliance with security processes;
* Identify potential areas for improvement in existing processes;
* Coordinate requests with partners/third parties;
* Serve as the focal point for reporting physical security incidents within the distribution center;
* Populate and monitor incident metrics across security operations;
* Develop process indicators from available databases to ensure strong
operational performance.* Conduct process audits to assess correct operational execution of security activities;
* Manage surveillance and GR (Guard/Response) teams;
* Provide investigative support whenever necessary;
* Support regional branch processes;
* Develop/pursue solutions for continuous operational improvement, ensuring all relevant security protocols are reviewed and enhanced whenever improvement opportunities are identified;
* Experience in identifying, analyzing, and mitigating security threats;
* Security Processes: Familiarity with security protocols, procedures, and policies;
* Risk Assessment: Conduct security assessments to identify risk areas (risk factor, inherent risk, residual risk), 5x5 risk matrix, and action plans, as well as determine requirements for electronic security;**Requirements:***What You Need to Take on This Challenge** Bachelor’s degree completed or in progress in Private Security Management, Logistics, or related fields;
* Advanced Office Suite proficiency;
* Advanced Excel skills;
* Intermediate Office Suite proficiency;
* Google Workspace;
* BI tools;
*Benefits*
Medical and dental insurance, extended to dependents;
Partnership with Gympass and TotalPass;
Flexible Meal/Meal Allowance;
Transportation Allowance, Mobility Allowance, or On-site Parking;
Flexible Benefits;
Zenklub;
Discretionary annual bonus, tied to performance.
Diversity and Inclusion
We value diverse talent and encourage applications from people of all backgrounds, without distinction based on race, gender, sexual orientation, disability, age, or any other characteristic. We continuously work to foster an inclusive environment through initiatives and affinity groups that strengthen an increasingly inclusive culture.
We want to be the place where you can be your authentic self, grow autonomously, and help transform the future alongside us. It is precisely this plurality that enables us to generate impact and build the future of e\-commerce in Brazil. **COME MAKE HISTORY WITH US.****WHAT MAKES YOU UNIQUE MAKES US BETTER!**
N\-A40