Description
Job Summary:
We are seeking an Operations Analyst to ensure the quality and efficiency of customer service processes, by managing metrics, proposing improvements, and training the team.
Key Highlights:
1. Manage and monitor team performance indicators
2. Analyze and propose improvements to customer service processes
3. Conduct training and capacity-building sessions for the team
Operations Analyst \- Backoffice Position Description
We are looking for a professional to work as a Care Operations Analyst in our company. The selected candidate will be responsible for ensuring the quality and efficiency of customer service processes.
Responsibilities
* Manage and monitor customer service team performance indicators
* Analyze and propose improvements to customer service processes
* Conduct training and capacity-building sessions for the team
* Identify and resolve operational issues
* Ensure customer satisfaction
Requirements
* Prior experience in customer service
* Knowledge of customer service management tools
* Data analysis skills and ability to identify improvement opportunities
* Excellent communication and interpersonal skills