Network Support Analyst

Description

Job Summary: Provide technical support for low- and medium-complexity IP network infrastructure, developing procedures and documenting solutions for end-user support. Key Highlights: 1. Technical support for IP network and IP telephony infrastructure 2. Multidisciplinary profile (Networking/Collaboration) 3. Opportunity to develop expertise in other technologies **Job Description** ------------------- Handle requests and incidents requiring low- and medium-complexity technical support (Troubleshooting) for IP network infrastructure, focusing on networking solutions (Routing/Switching, Wireless, and Collaboration) Develop and implement procedures to restore services and perform routine configurations on network infrastructure Have experience identifying issues within IP network and IP telephony infrastructures Document/map technical procedures, network topologies, and technical manuals for end-user support Collaborate with the Logicalis technical support team for escalation of complex issues Be available to work overtime as needed and for on-site support or short trips. **Qualifications** Possess a multidisciplinary profile (Networking/Collaboration) and willingness to expand knowledge into other technologies Demonstrate comprehensive expertise in technical support for IP network and IP telephony infrastructure Possess strong communication skills, a proactive attitude toward professional development, and a keen team-oriented mindset Operate FULLY in scenarios involving critical technical escalations Certifications ITIL (Desirable) CCNA Routing\&Switching (Required) CCNA Collaboration (Preferred) Intermediate English for interaction with vendors (Preferred) **Job Snapshot** ---------------- * **Employee Type:** Full\-Time * **Location:** Barueri, Brazil * **Job Type:** Information Technology * **Experience:** Not Specified * **Date Posted:** 12/4/2025