Logistics Analyst

Description

Job Summary: Professional responsible for handling damage and loss incidents, analyzing information, and aligning with partners and customers. Key Highlights: 1. Analysis of damage and loss incidents 2. Complaint management and issuance of Debit Notes 3. Insurance claim activation and reimbursement control GLOVIS BRAZIL LOGISTICS \| Piracicaba \- SP \| On-site Job Description We are seeking a professional responsible for handling incidents related to damages and losses, ensuring accurate analysis of information and alignment with partners and customers. Key responsibilities include receiving and triaging requests sent by Mobis, including email analysis, verification of evidence, and data entry into control spreadsheets. This professional will assess the validity of complaints and forward them to branches and partners as necessary, monitor responses, and issue Debit Notes (DN) when authorized. Responsibilities and Duties * Receive and analyze emails sent by Mobis containing damage and loss data; * Enter data into control spreadsheets; * Evaluate complaints regarding damages and losses, verifying evidence and validity of each case; * Forward valid damage and loss complaints to branches and partners for justification of liability or non-liability; * Monitor responses from branches and partners and, when authorized, issue the corresponding Debit Note (DN). * Activate insurance claims for damages where Glovis is liable; * Respond to Mobis on cases deemed valid; * Reassess cases per current agreements with Mobis, ensuring decision alignment; * Track receipt of DNs issued to partners and insurance reimbursement amounts. * Prepare periodic reports for monitoring and payment of DNs directed to Mobis. Requirements and Qualifications * Bachelor’s degree in Logistics / Business Administration * Strong communication skills * Analytical profile Desirable Qualifications * Knowledge of insurance claim activation process Salary Range To be discussed Employment Type CLT About the Company * GLOVIS WORLDWIDE GLOVIS was founded within the Hyundai Group, focused on in-house logistics support, becoming an expert in this service. With growth driven by market needs, GLOVIS expanded beyond the Hyundai Group and became a leader in its segment. Initially a leader in automotive distribution, GLOVIS today is a globally integrated logistics operator providing distribution and logistics services across multiple industrial, wholesale, and retail sectors. GLOVIS pursues sustainable growth while maximizing efficiency across customers’ value chains. * GLOVIS IN BRAZIL GLOVIS has been operating in Brazil since 2011, establishing units in São Paulo and Piracicaba. Since then, we have built a successful trajectory in the country, delivering national and international logistics solutions. In recognition of our work, Glovis Brasil received the Viracopos Logistics Excellence Award in 2018. In our operations in Brazil, we also implement the One-Stop Logistics approach—characteristic of our global operations: a broad and convenient service offering for all industrial sectors, covering product logistics, container logistics, parts logistics, steel logistics, and specialized and general transportation—both domestically and locally, as well as import and export operations across all related aspects. For the automotive sector, this includes management of transportation and warehousing for new and used vehicles. GLOVIS holds OEA (Authorized Economic Operator) certification, is qualified to issue DTA (Customs Transit Declaration), is licensed by IBAMA and the Brazilian Army for handling special cargo, and possesses a DUNS Number. Join Glovis! ✈ Thank you