Junior Transportation Analyst

Description

Job Summary: We are seeking a Junior Analyst for the Driver Experience team, responsible for conducting surveys, analyses, and action plans related to driver satisfaction, KPIs, retention, and engagement. Key Highlights: 1. Participation in the continuous improvement of logistics processes 2. Focus on partner engagement and retention 3. Development of satisfaction surveys and analyses **About DHL** --------------- **The logistics company for the world!** Connecting People, Improving Lives. Deutsche Post and DHL form the world's largest mail and logistics group. Together, we offer an unparalleled portfolio of standardized products and innovative customized solutions. The DHL family comprises independent divisions connected by shared values and principles, as well as a common management approach. Thus, we can deliver a broad range of products, solutions, and services tailored to our customers' logistics needs. With 360,000 employees across more than 220 countries and territories worldwide, we are reaching more people than ever before. As one of the world's largest and most innovative employers, we take special pride in our employees. We are a global company that values diversity, ambition, and a collaborative, empowering attitude, providing our employees with all necessary support to make their careers as rewarding as possible. **Job Description** --------------------- We are looking for a **Junior Analyst** to join our **Driver Experience (DSR)** team. This person will be responsible for designing and conducting surveys, analyses, and action plans regarding driver satisfaction, KPI compliance, retention, and engagement. * **Monday to Friday, from 8:00 AM to 5:48 PM** * On-site model in Jandira, SP — must have easy access **Requirements** -------------- **Hard skills:** * Bachelor’s degree completed in Logistics, Economics, Statistics, Administration, or related fields * Proficiency in Microsoft 365 tools, especially Excel (PROCs, PivotTables, and macros), PowerPoint, Forms, To Do, and Power BI (preferred) * Experience with logistics processes and customer service (external and internal) * Intermediate English or Spanish (preferred). **Soft skills:** * Professional ethics * Excellent verbal and written communication * Strong listening skills and resilience * Analytical, investigative, and negotiation abilities * Ownership mindset and sense of urgency * Emotional intelligence * Adaptability and flexibility **Responsibilities** --------------------- * Designing, monitoring, and preparing managerial reports on satisfaction surveys * Identifying risks and analyzing performance (KPIs) * Partner engagement and retention * Online and in-person meetings with partners * Guiding continuous process improvement * Managing incentives and awards