Junior Support Analyst I

Description

Job Summary: Ensure efficient technical support and operational continuity for systems by resolving incidents and guaranteeing the proper functioning of applications. Key Highlights: 1. Technical Support and Assistance 2. Problem Diagnosis and Resolution 3. Continuous Improvement JOB MISSION: Provide efficient technical support to users and customers of the organization's technological systems and solutions, ensuring operational continuity, incident resolution, and proper application functionality. RESPONSIBILITIES * Technical Support and Assistance; * Problem Diagnosis and Resolution; * Documentation and Standardization; * User and Customer Relationship Management; * Continuous Improvement. REQUIREMENTS * Completed or ongoing undergraduate degree in: Information Systems, Systems Analysis and Development, Computer Science, or related fields; + Experience with Service Desk tools; + Experience with Movidesk (preferred) + Basic knowledge of databases + Understanding of code structure and programming logic + Familiarity with programming languages